Terms and Conditions

Standard Holiday Rental Terms and Conditions

 

Definitions:
"Booking" means the period for which you have paid to stay at the Cottage or Studio. "Booking Amount" means the full charge for your stay (minus the refundable damage deposit). "Guests" means the person/s who stay overnight in the Cottage or Studio during the Booking. "Management" means the Owners and Managers of the Cottage and Studio which is Nth Coast Enterprises ABN: 47 824 687 502. "Visitor" means a person a Guest permits to visit the Cottage during their Booking. "Cottage" means Mango Tree Cottage, and "Studio" means Fig Tree Retro Studio located at 26 Spring Valley Road, Cudgera Creek, NSW 2484 and all its fixtures, fittings and equipment.    

 

1. Acceptance and Responsibility:

  • Payment of the full Booking Amount is required to confirm and secure a Booking and constitutes the Guests acceptance of these Terms and Conditions.

  • The Guest agrees that regardless of length of stay there is no tenancy or other rights created under any Landlord or Tenant laws and there are no such laws that apply to the Guest’s stay.

 

2. Booking Amount:

  • Payment of a 50% deposit is required at the time of reservation, which confirms your booking.

  • Payment must be in Australian Dollars net of any bank or other transaction charges and made by the following methods: PayPal, Visa, MasterCard, Bank Cheque or by Online Bank Transfer.

  • Credit card payments can be made via the Mango Tree Cottage booking engine.

 

3. Balance of Booking Amount:

  • Balance of the Booking Amount (including the refundable damage deposit) must be received by Management within 14 days prior to check-in. If not received by day 10, Management will contact Guest by telephone or email as a reminder that payment is due. If balance of the Booking Amount is not received by day 7, Management has the right to cancel the Booking, and re-let the Cottage or Studio. Guest deposit will be forfeited.

 

4.  Cancellation or Variation:

 

Cancellation by Guests:

  • Cancellation of 8 days or more of arrival:

    • Transferal of booking to another time (depending on availability) OR

    • Management will endeavour to fill that booking with another reservation. Duration time in which the reservation calendar will be re-opened to the public will be 5 days from the date cancellation is received, if possible. If Management is successful, the deposit or full payment will be refunded, less our $100 cancellation fee. If Management is unsuccessful, 50% of the total cost of accommodation or deposit will be forfeited.

 

 

  • Cancellation of 7 days or less of arrival: 

    • Total cost of accommodation or deposit will be forfeited.

 

Cancellation by Management:

 

  • In the event of natural disasters such as flood, brushfire, blizzard, cyclone, hurricane, earthquake, landslide, lightning, or war, terrorist attacks or nuclear accidents where the Cottage or Studio has been destroyed, access roads have been closed, or access to the area is unsafe and makes the Cottage or Studio inhabitable resulting in a frustrated contract on the part of Management, Management will refund all monies paid by the Guest.

 

 

  • Bereavement or Hospitalisation:

    • Cancellation as a result of bereavement within the Guest’s family (mother, father, husband/wife, sister, brother, child) or hospitalisation of the Guest’s immediate family (husband/wife, child) between 7 days and 5 days before arrival, the Guest will be reimbursed the full price. No cancellation fees will be incurred. Less than 2 days before arriving, the Guest will receive 75% and Management 25% of the total cost of accommodation. No cancellation fees will be incurred. A death certificate or hospitalisation certificate is required as proof.

  • Transferal of Booking is not applicable to Australian holiday periods (i.e., Christmas, New Years, Good Friday/Easter, Queens holiday, etc.), special occasions (i.e., Valentine’s Day) or Festival event dates (i.e., Splendour in the Grass; BluesFest).

  • Only one alternative transferal date will be honoured by Management.

  • If the nightly rate for the new transferal date is greater than the nightly rate of the original booking date, then the Guest must pay the difference. If Guest refuses to pay the difference, the Transferal will be voided and Guest forgoes all rights to this option.

  • In some circumstances, the cancellation fee of $100 may need to be debited from the Guest’s credit card. Guests will be informed in writing of this.

  • Eligible refunds will be made through the Guests chosen payment method at time of reservation.

  • If a Guest requests a variation to the Booking, which reduces the number of nights stay, this will be treated as a cancellation (in respect of those nights) and therefore not refundable.

  • Minimum night's stay policy is 2 nights for the Cottage and 1 night for the Studio (unless otherwise stated). No refund will be made for a variation to the extent that it breaches the minimum nights stay policy.

​​

5. Refundable Damage Deposit:

  • A refundable damage deposit payment applies to all Bookings. Once the Cottage or Studio has been inspected and deemed left in a similar state to check-in, it will be credited within 5 working days to the Guests designated payment method at the time of Booking.

  • Any damage, loss or expense incurred by Management during your Booking will be charged against the refundable damage deposit. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests (or pets) beyond those declared.

  • Your refundable damage deposit will be deducted by:

    • $40 as an additional cleaning fee if pet poop is not collected and disposed or pet hair is found on the furniture/beds in the Cottage

    • $25 as a replacement fee for broken dishes or missing items in the Cottage

    • The actual purchase price of any vintage item broken/missing from the Studio

 

6. Pets:

  • Pets (dogs and cats) are allowed (at Management’s discretion) in the Cottage and Management must be advised prior to or at the time of Guests Booking of included pets. No pets are allowed in the Studio.

  • A per pet charge of $30 is applicable for guests bringing pets (1 pet = $30, 2 pets = $60, etc.). We do not charge a pet bond.

  • Undeclared pets will be treated as a breach of these Terms and Conditions and may result in an extra charge of $50 and/or immediate Booking termination or eviction without refund.

  • All Pets should have current vaccination records available. The G­uest agrees to take full responsibility for the welfare and safety of their pet and the welfare and safety of any persons that come in contact with the pet while on the property.

  • Pets are not allowed on any furniture or bedding and are not to be left inside the Cottage unattended. Any evidence of pets on furniture or bedding may incur extra cleaning fees, which will be charged against your refundable damage deposit.

  • Any damage to the Cottage caused by your pet during your stay will be charged against the refundable damage deposit.

  • A poop scoop must be conducted prior to vacating the Cottage.

 

7. House Rules, Code of Conduct and your Responsibilities:

  • To maintain a good standard for our Guests and neighbours, we require certain terms and conditions to be complied with. We appreciate most Guests will respect our Cottage, Studio and neighbours, but the occasional abuse requires that we state the following conditions.

  • You must comply with all applicable House Rules, Code of Conduct and all instructions from Management concerning occupancy, health, pets, safety and quiet enjoyment of the Cottage, Studio and our neighbours. Breach of the House Rules is a breach of the Terms and Conditions of occupancy.

  • Whenever you are absent from the Cottage or Studio, please close all windows and doors to maintain security and prevent rain and water damage.

  • Guests are responsible for ensuring that Visitors comply with these Terms and Conditions.

  • You are responsible for damage, breakages, theft and loss of the Cottage, Studio, and any part of it during your stay. You must notify Management of this immediately. Management may recover from you the repair or replacement cost (at their discretion).

  • Management takes no responsibility for the Guest's/Visitor’s personal property.

  • Only the Guests nominated and agreed in the Booking may stay in the Cottage overnight. If any other visitors stay overnight extra charges of $30 per person per night applies. No additional guests are allowed in the Studio.

  • Parties and functions are strictly prohibited. All noise to cease between 10.00pm and 8.00am. Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

  • Disturbance to our neighbours, including undue or excessive noise and continuously barking dogs are prohibited and may result in immediate termination and eviction without refund and extra charges may be made for security and other expenses.

  • The price charged is for domestic use only and not commercial.

  • Smoking is not permitted inside the Cottage or Studio.

  • All linen, pillows, blankets and towels are supplied by Mango Tree Cottage and must be left where supplied in the bedrooms or bathroom on departure. Stolen or damaged linen will be charged against your refundable damage deposit.

 

8. Departure:

  • Checkout time is 10.00am. Breach of this timeframe will result in loss of refundable damage deposit or extra charges.

  • Late checkout is by arrangement only and subject to availability.

  • The Cottage and Studio should be left in a similar state to its condition on arrival.

  • Before departure, all food must be removed from fridges, all rubbish put in the appropriate rubbish bins provided, crockery and cutlery washed and packed away and poop scoop performed.

  • Failure to leave the Cottage or Studio in a clean and tidy condition may incur extra cleaning charges, which will be deducted from the refundable damage deposit.

  • All furniture must be left in the position they were in when you arrived.

  • The Cottage and Studio should be vacated on time and secured. All windows and doors are to be closed.

 

9.  Unavailability:

  • The owners will make every effort to ensure the Cottage and Studio is available as booked. However, the owners reserve the right to make alterations to Bookings due to unforeseen circumstances.

  • If the Cottage or Studio becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and any monies paid will be refunded in full.

 

10. Problems or Complaints:

  • In the case of any problem or complaint, you must inform Management at the earliest opportunity so that Management has the chance to rectify the situation as quickly and efficiently as possible.

  • You must allow repair/service people access to the Cottage or Studio during reasonable hours.

  • Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Cottage or Studio.

  • Failure to follow this procedure may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.

 

11. Variations to Terms and Conditions:

  • Variations to these Terms and Conditions may only be made by prior arrangements with Management in writing.

Contact Us
Stay in Touch
Weather

Have a question/enquiry before you book?

+61 04 22 517 366

© 2019 Mango Tree Cottage ABN: 47 824 687 502

  • Facebook App Icon
  • Instagram Social Icon
  • Google+ App Icon